Privacy Policy

Shenzhen Sunshine Packaging Company Limited (“we,” “us,” or “our”) respects the privacy of our visitors and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sunshinepackging.com (the “Site”). By using the Site, you consent to the practices described below.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily submit when using our contact forms, requesting a quote, subscribing to updates, or communicating with us:

Contact details: your name, company name, email address, phone number, WhatsApp/Skype ID, and country/region.
Project details: product type, quantities, dimensions, material requirements, artwork files, and other information you share about your packaging project.
Correspondence: records of emails, messages, or chats you exchange with our sales team.

1.2 Information Collected Automatically

When you browse our Site, certain technical information is collected automatically:

IP address, browser type and version, device type, and operating system.
Pages visited, time spent on pages, referring/exit pages, and click-stream data.
Cookies and similar tracking technologies (see Section 5 below).

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries, provide quotations, and process orders.
To develop custom packaging designs, samples, and production plans based on your requirements.
To communicate with you about your project, including order updates, shipping, and after-sales support.
To send you product updates, catalogs, or marketing communications (only with your consent, which you may withdraw at any time).
To improve our website, products, services, and customer experience through analytics.
To comply with legal obligations and resolve any disputes.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our processing of your personal information is based on:

Performance of a contract: processing necessary to provide you with quotes, samples, or products you have requested.
Legitimate interests: to improve our website and services, and to respond to business inquiries.
Consent: where you have explicitly opted in to receive marketing emails.

4. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

Service providers: trusted third parties who assist us in operating our website, processing payments, shipping orders, or providing analytics (e.g., hosting providers, shipping carriers, email service providers). These parties are required to keep your information confidential.
Legal requirements: when required by law, regulation, legal process, or government request.
Business transfers: in connection with a merger, acquisition, or sale of assets, in which case you will be notified via email or a prominent notice on our Site.
With your consent: for any other purpose disclosed to you with your approval.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience. You can choose to disable cookies through your browser settings; however, some features of the Site may not function properly.

Essential cookies: required for the Site to function properly (e.g., form submissions, session management).
Analytics cookies: help us understand how visitors interact with our Site (e.g., Google Analytics). This data is aggregated and anonymous.
Marketing cookies: used to deliver relevant advertisements if you have consented.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Business inquiry records are typically retained for up to 3 years from the date of your last interaction, after which they are securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: request a copy of the personal information we hold about you.
Correction: request that we correct inaccurate or incomplete information.
Deletion: request that we delete your personal information, subject to legal retention requirements.
Restriction/Objection: request that we restrict or object to certain processing of your data.
Data portability: request a machine-readable copy of your data.
Withdraw consent: unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

9. International Data Transfers

We are based in China and process data on servers located in China. If you access our Site from outside China, your information may be transferred to, stored, and processed in China. By using the Site, you acknowledge that such transfers may occur in accordance with applicable data protection laws.

10. Children’s Privacy

Our Site is intended for business customers and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media platforms, payment gateways). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.